Shipping & Delivery

1. Order processing time

Purchases completed prior to 11:30 on regular working days depart our facility that afternoon; transactions recorded later, or over weekends and statutory holidays, leave on the following business day. An order acknowledgement reaches your inbox immediately upon booking, followed by an official dispatch dispatch containing your tracking reference once collection occurs.

2. Following your consignment

• Consult your shipping confirmation notice and click through the carrier link provided.
• Alternatively, navigate to our shipment inquiry form and enter your reference number.
• Movement logs commence once the carrier conducts the initial intake scan, typically within 24 hours of departure.
• Intermediate waypoints report progress continuously until final physical delivery.

3. Estimated delivery times

Stated intervals reflect standard working days from transfer and represent sensible estimates rather than strict guarantees. Outlying locations may require an extra 1-2 days.

4. Shipping and handling costs

Standard carriage is complimentary on orders exceeding $70 throughout United States; smaller consignments incur a fee of $4.75. The precise shipping charge for your destination appears during checkout before you finalize your transaction.

5. International shipping

Shipments destined outside United States have their specific fees and transit estimates calculated during ordering. Border tariffs and local levies remain determined by the destination authority and fall to the recipient. Items refused during clearance procedures are handled under our regular returns protocol.

6. Transit damage, misplacement, and non-delivery

6.1 Damaged

We advise inspecting the carton upon arrival. Should the outer carton or the tracker show signs of impact, please photograph the evidence and contact [email protected] within 48 hours. We will arrange a replacement parcel without charge or issue a full reimbursement; physical return of the compromised hardware is unnecessary unless explicitly requested.

6.2 Lost

If courier records reflect no milestone updates for 5 working days, notify us with your order reference. We shall initiate an investigation with the transport company and provide either a replacement dispatch or a complete refund, per your instructions, within 10 working days of notification.

6.3 Parcels marked delivered without physical receipt

We suggest verifying the premises with neighbours, household occupants, or your local postal branch before contacting us within 3 days of the recorded delivery scan. We will file a formal inquiry with the carrier and provide updates until the matter is settled.

7. Questions about this policy

Address correspondence to [email protected] or ring +1 (218) 277-8545 throughout Mon-Thu 08:15-16:45, Fri 08:15-15:30, Sat 10:00-14:00. Every message receives a substantive response within one business day.