OrbitagReturns & Refunds
Any piece ordered from Orbitag may be returned within 30 days of arrival, regardless of your reason. The outline below clarifies procedural requirements, applicable freight responsibilities, and expected reimbursement timeframes.
1. 30-day refund guarantee
The return period spans 30 days starting from the date of recorded delivery. This provision applies equally whether a unit exhibits manufacturing flaws, arrived with transit faults, differs from your order, or simply proves unsuitable to your routine.
2. Return conditions
- Impaired or non-functioning devices: a replacement or complete restitution, including outward shipping outlays, upon receipt of photographic evidence accompanying your claim.
- Incorrect model dispatched: the proper unit is forwarded promptly, while the erroneous shipment is collected entirely at our expense.
- Standard returns require the hardware to remain unused, complete with its original carton, protective wraps, and undisturbed labels; return postage remains your responsibility, and initial delivery fees are non-refundable.
- Hardware unsealed against hygiene guidelines cannot re-enter circulation and remains ineligible for return unless a genuine defect is present.
3. Returning an order: the complete sequence
- Within 30 days following arrival, contact [email protected] or phone +1 (218) 277-8545 with your reference number, the rationale for return, and photographic documentation should the parcel arrive compromised.
- Our workshop acknowledges inquiries within one business day, providing an authorization code alongside the designated delivery address.
- Enclose the tracker in its initial packaging, insert an interior slip bearing your return code, and seal the carton firmly.
- Dispatch the parcel to the supplied address, forwarding the postal tracking details to us by email. Retain the postal slip until reimbursement settles.
4. Refunds and processing time
We examine the return within 3 business days of receipt and issue email notification. Settlement matches your original payment route: cash-on-delivery purchases revert by bank transfer to your nominated account, while direct bank remittances return to the originating account. Financial institutions typically clear these funds in 1-5 business days.
5. Exchanges and cancellations
Should you prefer an alternative edition, lodge the return as described and initiate a separate purchase; the original piece is refunded upon physical intake. Order cancellations incur no charge prior to shipping dispatch: notify [email protected] with the purchase reference.
6. Questions about this policy
Address correspondence to [email protected] or ring +1 (218) 277-8545 throughout Mon-Thu 08:15-16:45, Fri 08:15-15:30, Sat 10:00-14:00. Every message receives a substantive response within one business day.