OrbitagFrequently Asked Questions
We have assembled notes on construction, charging intervals, and data handling for the Ondrela tracker. These responses address the functional details most relevant to daily ownership.
how to choose the right tracker band size
Measure your wrist circumference with a flexible tape before selecting. The standard fluoroelastomer band adjusts between 140 mm and 210 mm to fit most wrists securely.
what is the ondrela tracker made of
The outer body is machined from 6063 anodized aluminum, fitted with a scratch-resistant sapphire crystal underside and paired with a fluoroelastomer strap. All contact surfaces are non-reactive and water-resistant for daily use.
how to clean the aluminum smart tracker
Wipe the aluminum puck and strap with a soft microfiber cloth slightly moistened with plain water. Avoid harsh solvents, abrasive scouring pads, or ultrasonic baths to preserve the anodized surface.
how do i pay for my tracker order
We accept cash on delivery when the courier delivers your parcel, as well as direct bank transfer before dispatch. Card payments and instalment schemes are not accepted on our store.
can the courier deliver to an upper floor
Standard courier services deliver directly to your apartment door or building reception according to carrier access. Orders confirmed before 11:30 on business days are prepared for dispatch on the same afternoon.
what is the procedure for returning an order
You may return an unused device in its original packaging within 30 days of delivery. The customer covers return postage unless the tracker arrived damaged or incorrect.
Still have questions?
Direct correspondence receives an individual reply within one business day.